1. Can you tell me more about DISH Network?
DISH Network (Nasdaq:DISH) has over 30 years experience in the satellite TV industry and includes more than 14 million customers and is growing everyday. DISH Network has led the way in satellite television equipment technology, as well as sales and support across the globe and is one of the leading digital TV service provider in the United States. DISH satellite provides services including hundreds of channels with digital audio and high-definition, Pay-Per-View, DISH On Demand, high-speed internet, Blockbuster @HOME, sports, and international programming. They also provide professional satellite installation services and 24-hour customer support.
2. I am a current cable TV subscriber. Why should I switch to satellite television service?
Compared to cable TV, DISH Network is such a great value. You will find an incredible variety of television, movies, HD programming, family entertainment and international programming starting at just $19.99 a month. Additionally, this price also includes professional installation, satellite equipment, DVR receiver upgrade, and activation. Plus, when you order from All American DISH, you will NOT be transferred to an offshore call center because we are located right here in the United States.
3. How do I know if DISH Network is available in my area?
DISH Network is available anywhere within the United States with a clear view of the southwestern sky. If you live outside the continental U.S., including Hawaii, Alaska or Puerto Rico, you will be unable to sign up for service through All American DISH.
4. How do I make changes or cancel my service?
Please contact DISH Network directly.
5. What exactly is a DVR?
A DVR is a Digital Video Recorder and satellite TV receiver in one. With a DVR, you can watch your favorite shows on your own time – pause and replay any show, even live TV, skip recorded commercials and create slow motion effects. This advanced receiver contains a huge internal hard drive that can record between 100-2000 hours (depending on receiver) of standard definition programming without videotape.
6. I currently am with another satellite TV provider. Can I switch to DISH Network through All American DISH and still use the same equipment?
DISH Network services are not compatible with other satellite TV receivers; however, qualifying customers will receive free dish installation and free equipment. The systems include true MPEG2 and MPEG4 compression for the highest quality in digital audio and video. You get CD quality sound and 100% digital video, parental lock-out features, and on-screen program guide and more. There is a 90 day warranty on all direct installations and a one year manufacturer’s warranty.
7. Do you have an extended warranty?
DISH Network offers customers the DISH Network Protection Plan (DHPP) for only $7 per month. The warranty terms are active the moment you add the DHPP service to your account. With the DHPP, you get 24/7 priority tech support, replacement equipment if your receiver can not be repaired, video cabling & power surge repairs, and in-home service if your issue can not be taken care of over the phone. You’ll also get to take advantage of the Dish Mover program which means if you move, professional Dish Network installers will come out and install your satellite and receiver equipment for you at your new location for no additional charge.
8. Why would I want to sign up for DISH Network through All American DISH?
When you sign up for Dish Network service through All American DISH, you will receive personalized customer service from our highly-trained representatives. Plus, our call center is located on American soil, so you won’t have to worry about being transferred to an agent in a foreign country. Only All American DISH will take care of you from the first moment you call in to after your service is installed and beyond. We will help you find answers to all of your questions and even call DISH Network directly on your behalf if there are any issues with your account, eliminating the frustration and hassle of doing it yourself.
9. Can I install my satellite dish equipment myself?
We offer free, professional installation, so there is no need. Anywhere in the continental United States, a trained, insured, professional satellite dish installation technician will install and set up your new DISH network television service. DISH Network systems come with a 1-year parts and 30-day labor warranty. The DISH Network uses the most advanced equipment, and the most advanced delivery network and we offer free installation to insure that you have the best possible experience.
10. If I have two homes can I purchase a Dish Network system to use in both places?
Yes! You would purchase a satellite system for your main residence through us. After that, you can order an additional dish ‘ either through DISH Network or a local retailer ‘ and have the dish installed at your 2nd residence. Then, the magic starts. Simply take your receiver from wherever it is to where you want it, and your programming will appear. Just plug and play. You will have your fully digital DISH Network television service at home and away!
11. We are interested in All American DISH’s satellite programming, but our homeowner’s association will not allow the installation of a dish. Can you help us?
Despite what your homeowner’s association dictates, you can have a dish system installed. In 1996, the FCC issued the Satellite Consumers Bill of Rights. This regulation states that consumers have a right to install a satellite system on any residential establishment that they own, as long as it is entirely contained within their own, private residential area. This regulation preempts local zoning ordinances, such as Homeowner Association (HOA) covenants and restrictions regarding the installation and use of dish antennas. This rule, among many others, was required by Congress in the Telecommunications Act. Our dish antenna size is 20 inches in diameter and complies with the Satellite Consumer Bill of Rights. For more specific information regarding these issues, we recommend that you please contact: The Satellite Broadcasting and Communications Association and The Federal Communications Commission.
12. How can I cancel my satellite dish order?
If you’d like to cancel your DISH order, please contact DISH Network directly at 1-800-333-DISH (3474). The cost of canceling your service will be $20 multiplied by each remaining month of your 24-month contract if service is terminated during the first 24 months. For customers receiving iPad mini Offer, a termination fee of $30 for each month remaining will apply if service is terminated during the first 24 months.
13. Does DISH Network have any International programming available?
Yes, DISH Network has a great selection of International programming. You will find more than 270 international channels in more than 29 languages, including Arabic, Chinese, French, Spanish, Polish, Korean, Japanese and Russian.
14. What is the difference between the America’s Top 120 and the America’s Top 120 Plus programming packages?
The America’s Top 120 does not include any Fox Sports Networks. The America’s Top 120 Plus includes all channels in the America’s Top 120 package PLUS your regional Fox Sports Networks.
15. Will I benefit from referring a customer to AllAmericanDish.com for DISH Network service?
Absolutely! If you signed up for DISH Network service through All American DISH and refer someone to us and they sign up and activate their DISH Network service, then we send you a check for $100. It’s really that easy! Make sure your friend or family member mentions your name and address when they call to order so we know who to send the check to. Unlike some referral programs, there is no limit to the number of referrals you send, so we’ll send you $100 every time.
1. Does DISH Network offer paperless billing?
Yes! All you need to do is login to your account at www.DishNetwork.com and select ‘Paperless Billing.’ You will still be able to view your monthly billing statements online by logging in to your account. There is also a paperless billing option on the front of your billing statement, which you can select and return with your payment.
2. Why are there partial charges on my bill?
If you make changes to your service during the billing cycle, you will be charged for the portion of the month prior to the change as well as ‘partial month charges’ for the updated services. The day you make the change to your services, your account with either be charged or credited depending upon the adjustment made.
3. Why am I being charged a Service Access Fee?
This $6.00 fee is applied to any account which does not subscribe to a basic programming package and allows DISH Network the ability to offer specialty programming packages at lower prices. This Service Access Fee is necessary because the costs DISH Network incurs to bring you specialty programming are much higher than for basic programming.
4. Why do I have lease fee charges on my bill for my standard or High Definition receiver?
DISH Network includes the cost for the first receiver within your programming charges. If you require an additional receiver, you will be charged a lease fee of $5.00 a month for each additional standard definition receiver, or $7.00 a month for each additional high definition receiver.
5. Can I downgrade my programming?
Yes, you may change your services at any time by contacting DISH Network directly. You are unable to make changes online or through email. If you need to change or remove programming, you will be charged a one-time $5.00 transaction fee. To remove or change adult programming, you will be charged a one-time $10.00 transaction fee.
Certain promotional offers require a minimum programming package in order to qualify for the offer. If you change your programming to a package that does not meet the minimum package requirement, then you may be charged a cancellation fee. Annual subscribers who make changes within 30 days of the renewal period will not have to pay the $5.00 transaction fee.
6. Can I make a one-time payment using a credit or debit card?
Yes! Simply login to your account at www.DishNetwork.com or on DISH Home Interactive TV channel 100 and you can make your payment securely. You may also call DISH Network’s Automated Phone System at 1-888-686-2388 and follow the instructions to complete your payment by phone. Please note, there is a $5.00 charge to make payments over the phone using your credit or debit card.
7. Does DISH Network offer an automated monthly payment method where I can apply my charges to a credit or debit card?
Yes! With DISH Network’s debit check/credit card AutoPay service, you can have your monthly charges deducted from your debit or credit card automatically on the due date. This service is absolutely free and can be activated either by visiting the Customer Support Center at www.DishNetwork.com or by going to DISH Network channel 100. You will want to make sure you pay the full balance of your current statement when you sign up because AutoPay takes one full cycle to take effect, and otherwise you may be charged a late fee if the current balance is not paid. You will still continue to receive a bill unless you opt for the Paperless Billing option. As always, you may view your statements online by logging into ‘My Account’ on the DISH Network web site.
To make changes to AutoPay, such as updating your credit card information or discontinuing the service, please login to your account on channel 100 or call the automated phone system.
In addition to AutoPay, DISH Network also offers Electronic Funds Transfer. With this option, your charges will be automatically deducted from your checking or savings account on the due date. You may choose this option by selecting the EFT checkbox on the front of your billing statement and complete the information on the back of the statement. You will also need to mail in a voided check along with your payment. Continue to pay your bill as usual until the EFT service takes effect and the first draft is taken out, which is usually 30-45 days. If your checking or savings account number changes, you will need to resubmit the information. To cancel the EFT service, you will need to call Customer Service at 1-888-686-2388.
8. Can I pay my bill over the phone using a check?
Yes you can! All you need to do is login to your account on www.DishNetwork.com or call DISH Network’s automated phone system at 1-888-686-2388. You will be charged a $9.99 fee to process your check over the phone and will be charged at the time of transaction. Please make sure to have your routing number, checking account number and check number ready. Within 24 hours, the payment will be reflected on your DISH Network account and the funds will be withdrawn from your checking account within 3 business days.
1. Can I purchase DISH Network Pay-Per-View programs even if my receiver is not connected to a phone line?
Yes, you can still purchase PPV movies and events even if you don’t have your receiver connected to a phone line. There are a few different ways to place your order.
You have a few different options available to check out your local weather.
Unfortunately, DISH Network does not allow you to substitute channels in your programming package. Grouping the channels into packages enables DISH Network to offer you much lower prices than would be possible if they were sold on an a la carte basis.
4. Does DISH Network offer High Definition programming?
DISH Network offers an incredible High Definition (HD) lineup and even brings you programming in 1080p. With over 100 HD channels available and over 100 HD local markets, DISH is the best value in HD programming. You can also get the best HD DVR receiver in the industry.
5. Can I sign up to receive only International channels?
Yes! If you don’t want to sign up for one of DISH Network’s standard programming packages, you may choose to only subscribe to International programming. Due to the higher cost of broadcasting International channels, there is a $5.00 a month access fee which is waived if you do choose to add a basic programming package.
6. How do I activate the parental controls with DISH Network?
As a parent, you may want to block out and hide certain channels from your Electronic Program Guide (EPG). To do this, you will want to use the Adult Guard feature. When this is activated, children in your home will not be able to view the program or have access to the program information.
You can choose to block programming with certain ratings, expanded ratings, or channels. Ratings refer to PG-13, R, NC-17, etc, while expanded ratings are descriptors such as violence, nudity, etc. For exact instructions on how to set the parental locks, please refer to www.DishNetwork.com Customer Service.
To gain access to the programming after you have set the locks, you will be required to enter in a 4-digit PIN code, which you create.
7. Am I able to prevent unauthorized charges made through DISH Home Interactive channel 100?
Yes, you may prevent unauthorized charges by activating both the channel and system locks. Follow the instructions below to set these locks. Once the locks have been set, you will need to enter your 4-digit PIN code, created during set-up, to access DISH Interactive TV channel 100 again.
First, activate the channels locks:
1. Press ‘Menu’ on your remote control
2. Select the ‘Locks’ then ‘Channel Locks’ options
3. Select Channel 100 by highlighting and checking this channel
4. Select ‘Save’
Second, activate the system lock:
1. Select ‘Lock System’
2. Follow the prompts to create your 4-digit PIN code and re-enter for confirmation
3. Exit the system by pressing ‘Cancel’ on your remote control until you reach your programming
Please note: If you forget your password, you may contact DISH Network customer service to reset the code. Once you have a new password, you will need to reset the locks again.
8. Where can I go to view an overview of what is playing on DISH Pay-Per-View?
Yes! Simply tune into channel 500 and you’ll find previews and schedules for PPV programs available Monday through Friday, including movies, sports and events. Find out about sporting events airing live today on channel 450.
9. Does DISH Network offer PPV events in High Definition (HD)?
Yes, you can watch PPV sports and movies in High Definition. If you subscribe to DISH HD programming and have and HD receiver, you may tune into channels 9467 or 9466 to see which PPV events are playing in HD.
10. What is DISH On Demand?
On Demand is an incredible feature available to DISH Network subscribers. With DISH On Demand, you can watch movies when it’s convenient for you. Simply press the DVR or PVR button on your remote control, and select the On Demand option from the menu screen. You will then be able to select the movie of your choice from the Featured Movies or Now Showing listings. Follow the prompts to order and you can begin viewing the movie right away. With your remote control, you can stop viewing the movie at any time. When you want to begin watching it again, press the ‘Resume’ button to continue or ‘Start Over’ to begin watching from the start of the movie.
11. I just had my DISH Network service installed today and I can’t view On Demand. Is something wrong?
It may take up to 24 hours for On Demand programming to load. Remember to shut off your receiver when you’re not using it to get the most up-to-date movies.
12. How will I be billed for the On Demand movies I order?
You will see the charges on your regular monthly DISH Network bill. Depending on the reporting cycle of your receiver, it may take up to 60 days for the movie to appear on your billing statement.
13. How often are DISH On Demand movies updated?
Movies are updated weekly. To view the most recent updates, you’ll want to shut off your receiver when not in use.
14. Am I limited to how much time I have to watch the movie from the time I order it?
Yes, DISH Network allows you to view the movie as many times as you would like within a 24 hour period. So, if you rent a movie and you only have one hour left of your rental, then you will only be allowed to watch one hour’s worth of the movie.
You may view your remaining rental time by going into your Play List and viewing the Event Info screen. If you run out of time and wish to rent the movie again, you may do so for as long as the movie continues to show on the ‘Now Showing’ menu.
15. Can I record these movies on my DVR?
Unfortunately, these movies are not able to be recorded at this time.
1. My TV screen is blue, black, or snowy. What should I do?
This is usually because your TV is tuned to an incorrect channel.
TV1 should be tuned to channel 3, 4, or the correct video input
TV2 (the TV without the receiver) should be tuned to channel 60, 73, or the correct video input
Your receiver should be turned on and displaying a green or blue light on the front of the box. From your remote, you can press the ‘SAT’ button to control your receiver, volume, and mute functions. Only press the ‘TV’ button to control your television.
2. Why does DISH Network require my credit card information in order to sign up for service?
Since most of the equipment is supplied to you at little or no cost, DISH Network asks for your credit card in case your contract is defaulted. At this time a cancellation fee would be applied to your card. DISH will only apply your monthly charges to this card if you choose to opt for their convenient Auto-Pay feature, otherwise you will receive a monthly bill. In order to prevent fraud, the name appearing on the credit card must be the same as the name on the account. Customer Service Reps are unable to view your credit card information when the account is created.
3. I am already a DISH Network subscriber, can I sign up for the current promotion?
Unfortunately, All American DISH is only able to create new DISH Network accounts. Please contact DISH directly to ask them about existing customer offers. You may also speak to them about making changes to your channel packages or adding HD programming.
4. I’ve heard High Definition is better than regular TV. Why is this?
High Definition (HD) programming is superior to regular satellite TV because the signals are broadcast in high resolution. A higher resolution means your programs come to you with movie-quality picture and sound. You will see truer colors, clearer reception, a widescreen image and enjoy multi-channel Dolby Digital Surround Sound.
5. What do I need to do to get High Definition programming?
DISH Network is an outstanding source for HD programming and All American DISH can help you take advantage of it. You’ll want to decide whether you want to add HD channels to a standard definition package. When you sign up for HD service, you’ll receive an HD receiver and you’ll also need a TV capable of displaying High Def images.
6. How do I know if my DISH receiver has DVR capabilities?
The following receivers have DVR functionality:
- Hopper Whole-Home HD system
- HD DuoDVR 722, 622
- DuoDVR 522, 625
- HD Solo DVR 612
- Solo DVR 512