Satellite Dish Questions | Frequently Asked Questions About Satellite Dishes

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"Thanks for considering All American Dish as your DISH Network provider. Here at All American Dish, we have been servicing satellite television consumers for over 20 years. And in that time, we've seen the industry change a lot, and we've seen just about every question about DISH Network service. We want you to feel secure that your investment in DISH Network Satellite Television is a good one. We offer a price guarantee, free nation-wide installation, 3 months of FREE service and a dedication to fast and friendly customer service.

We offer the best in premium programming like HBO, Cinemax, and Showtime, great sports from Fox, ESPN and the Big Ten Network, and hundreds of channels of free CD-quality music.

We have family favorites like Nickelodeon, VH1, Toon Disney and more. All of this incredible content starts at just $19.99 per month. We've listed some of our most frequently asked questions below. If you have more questions, need clarification, or just feel like getting the dish about ""The Dish"" give us a call at 1-877-444-4388."

Question:
I am a current cable subscriber. Why should I switch to satellite television service from All American Dish® and DISH Network?

Answer:
DISH Network offers an incredible variety of television, movies, HD programming, family entertainment and international programming at incredible prices. Our programming starts at just $19.99 a month and includes free professional installation, free equipment, free DVR receiver, free activation, and free warranty. Dish Network satellite TV offers the best programming, the best prices, and you'll never have to face an unexpected cable rate increase again! Click here to see our Dish Network - Digital Cable comparison chart. Call 1-877-444-4388 to order today!

Question:
What exactly is a DVR?

Answer:
The DISH DVR is an integrated satellite TV receiver and Digital Video Recorder. This advanced receiver contains a huge internal hard drive that can record between 100-180 hours of standard definition programming without videotape. It lets you pause and replay any show -- even live TV! -- skip recorded commercials and create slow motion effects. Quite simply, the DVR will change the way you watch TV. Suddenly, television will be on your schedule. All of the incredible programming from DISH, like HD, Movies, Sports, HBO, Cinemax and more can work on your schedule. Folks in the industry call it "time-shifting" so that you watch TV when you want, not neccesarily when the broadcast airs. This really changes your Dish Network satellite television viewing experience. For more information on our DVR, please click here.

Question:
You advertise a free Dish Network system. What's the catch?

Answer:
There is no catch. We will service up to 4 tvs and provide all of your equipment for free. Standard professional installation is free. All you have to do is to pay a one-time $49.99 activation charge on your credit card and your will receive a $49.99 credit on your first month's bill from DISH Network making your activation free! For a complete explanation of our pricing, please click here.

Question:
I currently am with another satellite tv provider. Can I switch to All American Dish® DISH Network and still use the same equipment?

Answer:
Thank you for your interest in DISH Network! DISH Network services are not compatible with other satellite tv receivers. DISH Network offers a wide variety of equipment, promotions and services to match what you currently have or provide a big upgrade, whatever you choose. The systems include true MPEG2 and MPEG4 compression for the highest quality in digiatl audio and video. You get CD quality sound and 100% digital video, parental lock-out features, and on-screen program guide and more. These receivers at the cutting edge of technology, and they get better everyday!. There is a 90 day warranty on all direct installations and a one year manufacturer's warranty. Please call 1-877-444-4388 for more information.

Question:
Do you have an extended warranty?

Answer:
DISH Network offers customers the DISH Network Protection Plan for $5.99 per month. This warranty covers most "DISH Network" branded DBS equipment in the same home. The warranty terms are active the moment you add the DHPP service to your account. The equipment with the issue must be active on the account. In some cases you may be required to return the equipment. The equipment return will include packaging and prepaid shipping labels. It is a great peace of mind just in case there is a failure in your satellite system. This service is not currently available annually. For more information on our free DISH Network warranty, please click here.

Benefits:
This warranty covers your equipment and you will not need to pay for Out of Warranty repair if an exchange is needed. You will receive free shipping on DISH Network products if an exchange is needed. This warranty covers surge damage failure. This option also includes In-home servicing if the problem cannot be resolved through troubleshooting over the phone. For $29 (regularly $99) and authorized technician will come to your home.

Terms:
The warranty covers all active equipment displaying the DISH Network brand. The equipment must be in the same home as the primary active receiver. The warranty covers all installations that were performed by DISH Network or an authorized retailer. You are covered under warranty starting from the time of purchase. Again surge damage is covered.
What is not covered:
customer damage, cosmetic damage, infestation, HD televisions, acts of nature, StarBand equipment, pre-existing conditions.
Troubleshooting must be done with our Technical Department. A representative will determine if the equipment needs to be exchanged or if an In-home call is needed.

Question:
Can I install my satellite dish equipment myself?

Answer:
We offer free, professional installation, so there is no need. Anywhere in the continental United States, a trained, insured professional satellite dish installation technician will install and set up your new DISH network television service. All American Dish® DISH Network systems come with a 1-year parts and 30-day labor warranty. The DISH network uses the most advanced equipment, and the most advanced delivery network (hey, we use satellites...this is rocket science!) and we offer free installation to insure that you have the best possible experience. Hey, we are looking out for you!

Question: If I have two homes can I purchase a Dish Network system to use in both places?

Answer:
Yes! You would purchase a satellite system for your main residence through us. After that, you can either order an additional dish - through DISH Network or a local retailer – and have the dish installed at your 2nd residence...OR you can take advantage of the DISH Movers program to have the 2nd dish installed for free. Then, the magic starts. Simply take you receiver from wherever it is to where you want in, and your programming will just work! No set up required. Just plug and play, you will have your fully digital DISH network television service at home and away!

Question:We're interested in All American Dish®'s satellite programming, but our homeowner's association will not allow the installation of a dish. Can you help us?

Answer:
We appreciate your interest in All American Dish® DISH Network and we would love to have you as a subscriber! In 1996, the FCC issued the Sattelite Consumers Bill of rights. That regulation states consumers have a right to install a satellite system on any residential establishment that they own, as long as it is entirely contained within their own, private residential area. This regulation preempts local zoning ordinances, such as Home Owner Association (HOA) covenants and restrictions regarding the installation and use of DBS dish antennas. This rule, among many others, was required by Congress in the Telecommunications Act. Our dish antenna size is 20 inches in diameter and complies with the Satellite Consumer Bill of Rights, For more specific information regarding these issues, we recommend that you please contact: The Satellite Broadcasting and Communications Association and The Federal Communications Commission We are also available at 1-877-444-4388.

Question:
How can I cancel my satellite dish order?

Answer:
If you'd like to cancel your DISH order, just call 800-333-DISH (3474). If you haven't yet activated your service, the $49.99 activation fee will be refunded. The credit will show up on your next monthly statement.

Question:
Does All American Dish® offer internet services through DISH Network?

Answer:
DISH Network has a partnership with Earthlink. If you purchase a DISH Network system through All American Dish®, you are eligible for a discounted package through Earthlink. They offer high speed cable Internet as well as DSL Internet services. If you have both DISH Network AND Earthlink you are eligible for a $5/mo discount from DISH ...AND... A $5/mo discount from Earthlink. So you save an additional $10 per month for subscribing to both services. For more information, please click here.

Question:
Does DISH Network have any additional International programming coming available?

Answer: YES! DISH Network had added KTV, a Tamil-language channel, and Udaya TV, a Kannada-language channel, to its international lineup. DISH Network now offers more than 60 international channels in more than 25 languages, including Arabic, Chinese, French, Spanish, Polish, Korean, Japanese and Russian.

Question:
What is the difference between the America's Top 100 and the America's Top 100 Plus programming packages?

Answer:
The America's Top 100 ($29.99/mo $34.99 w/locals) does not include any Fox Sports Networks. The America's Top 100 Plus ($39.00/mo $44.99 w/locals) is the America's Top 100 PLUS your regional Fox Sports Networks. Please call us at 800-333-DISH (3474) and we will be happy to explain to you all of the exciting packages and programming DISH network has to offer.

Question:
Does All American Dish® DISH Network accept prepaid credit cards?

Answer:
Yes. Further, we accept all major credit cards.

Have more questions? Want to order? Give us a call 1-877-444-4388